Care England has partnered with Log my Care to publish a new national report, ‘What shapes family confidence in care‘, exploring how families experience care today and what providers must do next.
At a time of unprecedented workforce and funding pressure across adult social care, the research highlights a clear shift in what families expect. Real time updates, open communication and greater visibility of day to day care are no longer considered added value. They are central to building trust. From the “family confidence in care” report families now expect:
- Real-time updates
- Visibility of care
- Open communication
